Centralizing and Standardizing Global Payroll Services

Customer Background:

A global supply chain solutions company, operating in nine countries with 44 subsidiary entities, managing payroll for 2,500 employees.

Challenges:

• Data consistency, one source of data, real time accuracy in Global Human Resource Information System (HRIS).
• Expected enhancement of the productivity of local Human Resource team.
• Cost effectiveness on global scale.
• Variations in HR processes, labor laws, and tax regulations across different countries.
• Complex payroll calculations due to diverse pay structures, benefits, and allowances.
• High operational costs with knowledgeable staff needed in each location.
• Local HR teams were focused on administrative payroll tasks, diverting attention from strategic initiatives.

Solution:

Through due diligence, Neo Tangent formed a project team to start the end-to-end HR process design (aligned with clients) starting from hiring/on-boarding, payroll & benefit, taxation, reporting, retirement/off-boarding through HRIS workflow application, automation solution with collaboration with IT and F&A stakeholders.

Neo Tangent established a project team with domain experts and created a learning center to ensure compliance and security. The payroll and HR services for 44 companies across nine countries were centralized and standardized within eight months, resulting in significant cost savings and improved efficiency.

Impact:

• Continuously over 15 key process revamping, automation, and annual cost savings committed to client starting from the 1st year: $250K.
• Data accuracy and real time Global HRIS from XX (confidential) to 99.5% plus.
• Project timeline achievement on time: 100%.
• GDPR and PwC audits pass rate: 100%.